Zurich Airport is one of the best in Europe

Zurich Airport came third in the Europe category in the Airport Service Quality Award, having scored highly for customer satisfaction in 2017.

Flughafen Zürich
Image Credit: Zurich Airport

“The good placement of Zurich Airport is the result of close cooperation between the airport operator and the 280 or so partner companies, as well as the dedication of its employees every single day,” Flughafen Zürich AG reported in a press release. Zurich Airport shares the third spot with Rome Fiumicino. Sochi took first place, while Malta, Moscow Sheremetyevo and Porto are in joint second place.

The international umbrella association of airport operators, based in Montreal, presents the Airport Service Quality (ASQ) Award each year. The winner is determined on the basis of questionnaires, with the survey receiving around 600,000 responses from customers. Passengers are asked to assess 34 different indicators, including the respective airport’s accessibility, check-in as well as the range of shops and restaurants.

Flughafen Zürich AG states that the performance of Zurich Airport can be credited to around 27,000 employees. In 2017, 29,369,094 passengers passed through Zurich Airport, which is an increase of 6.3 per cent on the previous year. Cargo business reported growth of 13.1 per cent to handle 490,452 tonnes of freight.

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