Impulse Event: After Sales Service in China
China has become a significant but challenging market for many Swiss SMEs. Increasing competition on the Chinese market, and the government's plans for modernizing the economy have also made after sales services even more important for profit-oriented business in China. Customers today expect a complete package that includes after-sales services; maintenance, installation, spare parts logistics, technical support and training are thus becoming increasingly important instruments for businesses to set themselves apart from the competition.
At the Impulse Event: After-Sales Service in China on November 22, 2017 in Zurich, you will learn how providing product-accompanying services can help set your business apart from the competition, how to create customer loyalty and how providing these services can help your company tap into new areas of business.
At the event, the ZHAW (Zurich University of Applied Sciences) and the HTW Chur (University of Applied Sciences) will present their collective CTI project guidelines for After-Sales Services in China. PricewaterhouseCoopers will show you around on the playground of the after sales business including topics such as potential obstacles, opportunities and why using the correct tariff codes is one of the basic instruments. In addition, Swiss companies, including Buss AG and Bühler Group, will talk about their experiences and provide you with valuable insights into their steps towards internationalization in two practical breakout sessions. The event will be rounded off with a business lunch, which will give you plenty of time to make new contacts.
A member special is also being offered for this Impulse Event. Register for an interesting exchange with Swinatech (Wuxi) Co., Ltd. and learn among S-GE members in a more intimate setting about Chinese customers' expectations for good service and the advantages of a strong service organization in China. The potential dangers of bad services will also be discussed. Use the opportunity and register for one of the limited Member Special tickets. We will let you know in time before the event whether you can participate.
|Organizer||Switzerland Global Enterprise|
|Cost of participating||S-GE member: Free / Non-member: CHF 90.-|
What do Chinese customers expect from good service? What are the advantages of a strong service organization in China? What dangers arise from bad services? These and many more questions will be answered during the Member Special exchange with Swinatech (Wuxi) Co., Ltd. Learn among S-GE members in a more intimate setting! Use the opportunity and register for one of the limited Member Special tickets. We will let you know in time before the event whether you can participate.
Check in and welcome coffee
Daniel Bont, Senior Consultant China, Hong Kong, Taiwan, S-GE
Ralph Lehmann, Professor für Internationales Management, HTW Chur
Markus Prandini, Head Asia Business, ZHAW
Simeon Probst, Director, Leader Customs Consulting, PwC
Coffee and networking
by Buss AG and Bühler Group
by Buss AG and Bühler Group
Business lunch with networking
Marius Portmann, General Manager, Swinatech (Wuxi) Co., Ltd.
-> Use the opportunity and register for one of the limited Member Special tickets. We will let you know in time before the event whether you can participate.
Business Speed Networking
Switzerland Global Enterprise (Daniel Bont, Senior Consultant China, Hong Kong, Taiwan + Alain Graf, Senior Consultant, Export Promotion) and PricewaterhouseCoopers (Paavo Oestberg, Tax and Legal Manager) are offering individual, free consulting sessions (à 15 minutes).
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