S-GE Event

Impulse Event: After Sales Service in China

China has become a significant but challenging market for many Swiss SMEs. Increasing competition on the Chinese market, and the government's plans for modernizing the economy have also made after sales services even more important for profit-oriented business in China. Customers today expect a complete package that includes after-sales services; maintenance, installation, spare parts logistics, technical support and training are thus becoming increasingly important instruments for businesses to set themselves apart from the competition.

Impulse Event: After Sales Service in China

At the Impulse Event: After-Sales Service in China on November 22, 2017 in Zurich, you will learn how providing product-accompanying services can help set your business apart from the competition, how to create customer loyalty and how providing these services can help your company tap into new areas of business.

At the event, the ZHAW (Zurich University of Applied Sciences) and the HTW Chur (University of Applied Sciences) will present their collective CTI project guidelines for After-Sales Services in China. PricewaterhouseCoopers will show you around on the playground of the after sales business including topics such as potential obstacles, opportunities and why using the correct tariff codes is one of the basic instruments. In addition, Swiss companies, including Buss AG and Bühler Group, will talk about their experiences and provide you with valuable insights into their steps towards internationalization in two practical breakout sessions. The event will be rounded off with a business lunch, which will give you plenty of time to make new contacts.

A member special is also being offered for this Impulse Event. Register for an interesting exchange with Swinatech (Wuxi) Co., Ltd. and learn among S-GE members in a more intimate setting about Chinese customers' expectations for good service and the advantages of a strong service organization in China. The potential dangers of bad services will also be discussed. Use the opportunity and register for one of the limited Member Special tickets. We will let you know in time before the event whether you can participate.

Information

Date
iCal Download
Organizer Switzerland Global Enterprise
Event language

English

Cost of participating S-GE member: Free / Non-member: CHF 90.-
Country experts

Daniel Bont, Switzerland Global Enterprise, Senior Consultant China / HK / Taiwan

Alain Graf, Switzerland Global Enterprise Western Switzerland, Senior Consultant Asia

Speakers
  • Daniel Bont, Senior Consultant China, Hong Kong, Taiwan, S-GE
  • Ralph Lehmann, Professor für Internationales Management, HTW Chur
  • Markus Prandini, Head Asia Business, ZHAW
  • Simeon Probst, Director, Leader Customs Consulting, PwC 
  • Andri Caderas, Chief Service Officer, Buss AG
  • Harry Bloechlinger, Head of Corporate Service and Sales, Bühler Management AG

 

Members specials

What do Chinese customers expect from good service? What are the advantages of a strong service organization in China? What dangers arise from bad services? These and many more questions will be answered during the Member Special exchange with Swinatech (Wuxi) Co., Ltd. Learn among S-GE members in a more intimate setting! Use the opportunity and register for one of the limited Member Special tickets. We will let you know in time before the event whether you can participate.

-> Book when registering for the Event

Program

ǀ Welcome

Check in and welcome coffee

ǀ Introduction

Daniel Bont, Senior Consultant China, Hong Kong, Taiwan, S-GE

ǀ Industrial After Sales Services in China

Ralph Lehmann, Professor für Internationales Management, HTW Chur

Markus Prandini, Head Asia Business, ZHAW

ǀ Logistics and customs issues (for After Sales Service)

Simeon Probst, Director, Leader Customs Consulting, PwC 

ǀ Break

Coffee and networking

ǀ Parallel Breakout Sessions: Success Stories

by Buss AG and Bühler Group

ǀ Break

Swap rooms

ǀ Parallel Breakout Sessions: Success Stories

by Buss AG and Bühler Group

ǀ Business Lunch

Business lunch with networking

Member Special

ǀ Coffee and Cake (for S-GE members only)

Marius Portmann, General Manager, Swinatech (Wuxi) Co., Ltd.

-> Use the opportunity and register for one of the limited Member Special tickets. We will let you know in time before the event whether you can participate.

Business Speed Networking

ǀ Individual consulting sessions

Switzerland Global Enterprise (Daniel Bont, Senior Consultant China, Hong Kong, Taiwan + Alain Graf, Senior Consultant, Export Promotion) and PricewaterhouseCoopers (Paavo Oestberg, Tax and Legal Manager) are offering individual, free consulting sessions (à 15 minutes).

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Location

Stampfenbachstrasse 80
8006 Zürich
Switzerland

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