Following the successful completion of a financing round, ServiceOcean AG now has capital amounting to “seven figures in total” at its disposal, as outlined in a press release issued by the company from the St.GallenBodenseeArea. ServiceOcean AG has developed “smart appointment and callback management” software, the purpose of which is to make the necessity for callers to be held waiting on the line a thing of the past. The fresh capital should allow “growth to be further accelerated, sales and marketing to be advanced and the further development of the platform in technical terms”. In this context, both the teams located in St.Gallen and the branch in the Cologne/Aachen area are also to be expanded.
The financing round was led by the St.Gallen-based private equity firm Fortyone. In addition, new investors in the form of MS Direct AG from St.Gallen, the Five2Grow investment group and Stefan Loacker were also involved in the financing round. The St.Gallen-based Startfeld Association will continue its investment as well. “We are thrilled to welcome both existing and new investors on board as major strategic partners”, commented the two Co-Founders Thomas Addison and Alexander Schagen in the press release. “In addition to the financial development capital, ServiceOcean AG therefore also stands to benefit from additional expertise with regard to new business concepts and successful business development. Both are vital to our mission of winning over more and more companies in the customer service sector with our revolutionary technology”.